Refund policy

Refund Policy

Made-to-Order Items
Because our products are made to order specifically for you, they are not eligible for the standard right of withdrawal (including the EU 14-day cooling-off period), as they are considered personalized goods under EU consumer law.

Damages and issues
Please inspect your order upon reception and contact us immediately at contact@saintsrelic.com if the item is defective, damaged, or if you receive the wrong item. If approved, we will arrange a replacement or refund within 14 days of delivery.

Refunds
We will notify you once we've reviewed your claim and let you know if the refund or replacement was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank to process and post the refund.

Questions? Contact us at contact@saintsrelic.com.